Check Your Email
Open the shipping confirmation sent to the email used at checkout, then select “View your order” or the tracking link.
Track Your Order
Order updates, made simple
Track Your PETMOKI Order
See where your handcrafted keepsake is in the process—from artwork approval to final delivery.
Already Shipped?
Paste the carrier tracking number from your PETMOKI shipping confirmation email.
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Use your carrier tracking number here. Your PETMOKI order number will not return a carrier result.
Open Order Status
Your Shopify order-status page shows fulfillment updates once tracking is attached to your shipment.
Use the Shop App
If you use Shop, eligible order and delivery updates may appear automatically in the app.
Your custom-order journey
Before It Ships, Here’s What Happens
Because every keepsake is designed and handcrafted for your pet, your order will not receive a carrier tracking number immediately after checkout.
Order Placed
Your order, photos and selected options are received.
Artwork Prepared
A real designer creates the portrait proof after checkout.
You Approve It
Review the artwork and request a change if needed.
We Handcraft It
Production begins only after your final artwork approval.
Shipped to You
A shipping email with carrier tracking is sent when your keepsake leaves us.
Tracking status guide
What Your Shipping Status Means
Label Created
The carrier has received shipment information. The first physical scan may appear later.
In Transit
Your package is moving through the carrier network toward the destination.
Out for Delivery
The local carrier expects to attempt delivery that day.
Delivered
Check the delivery location, household members and nearby secure areas.
Helpful answers
Order Tracking FAQs
Where can I find my tracking number?
We send it to the email used at checkout after your finished keepsake has shipped. Check your inbox, spam and promotions folders for the PETMOKI shipping confirmation.
Why does my order not have tracking yet?
Tracking begins after artwork approval and handcrafted production are complete. While your order is in design or production, it does not yet have a carrier tracking number.
Why has the tracking status not moved?
Carrier scans can appear between facilities rather than at every step. If the estimated delivery window has passed or the status has not changed for an extended period, email us with your order number.
Can I change my address after the order ships?
We cannot guarantee address changes after a parcel has entered the carrier network. Contact the carrier directly and email PETMOKI as soon as possible.
Tracking says delivered, but I cannot find the package. What should I do?
Check the delivery location, mailbox, reception area, neighbors and household members first. Then contact the carrier using the tracking number. If you still need help, email PETMOKI with your order number and delivery address.
Need a human?
We’re Happy to Help
Email us from the address used at checkout and include your PETMOKI order number. We can help identify whether your order is awaiting artwork approval, in production or already shipped.