Privacy Policy

 

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy describes how [LEGAL BUSINESS NAME], trading as PETMOKI ("PETMOKI," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit petmoki.com, communicate with us, or purchase from our store.

1. Personal Information We Collect

Depending on how you interact with PETMOKI, we may collect:

  • Contact and account information: name, email address, telephone number, billing address, shipping address, and account details.
  • Order information: products purchased, personalization choices, order notes, transaction status, shipping details, and order history.
  • Payment information: payment method and transaction details. Complete payment-card information is generally processed by Shopify and payment providers rather than stored directly by PETMOKI.
  • Customization content: pet photos, names, reference images, design instructions, artwork proofs, approvals, revisions, and related communications.
  • Device and usage information: IP address, browser, device type, operating system, cookie identifiers, pages viewed, referring pages, search activity, and interactions with the store.
  • Customer-service information: emails, messages, claim evidence, photos, and other information you provide when contacting us.
  • Marketing preferences: newsletter subscriptions, advertising choices, cookie consent, and data-sharing preferences.

2. How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that help us operate the store, process payments, fulfill orders, prevent fraud, deliver advertising, and analyze store performance.

3. How We Use Personal Information

We may use personal information to:

  • Process payments, create artwork proofs, manufacture personalized products, fulfill orders, and provide delivery updates.
  • Communicate about approvals, revisions, order status, customer service, returns, claims, and refunds.
  • Operate, maintain, personalize, and improve the store and customer experience.
  • Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our policies.
  • Comply with tax, accounting, consumer-protection, legal, and regulatory obligations.
  • Send marketing communications when permitted by law and your preferences.
  • Measure advertising and marketing performance, subject to applicable consent and opt-out requirements.

4. Custom Photos and Artwork

We use submitted photos, personalization information, and artwork proofs to design, produce, deliver, and support your custom order. We may share this content with designers, production partners, fulfillment providers, and customer-service providers only as reasonably necessary to complete and support the order.

We do not use a customer's custom photo or finished product image in public marketing without separate permission, unless the customer has intentionally submitted that content for a review, promotion, or other public feature.

5. Legal Bases for Processing

Where laws such as the GDPR apply, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the business, and consent where required, including for certain marketing or non-essential cookies.

6. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify: our store is hosted by Shopify, which processes personal information to provide commerce, checkout, security, analytics, and related services. You can review the Shopify Consumer Privacy Policy.
  • Payment providers: to authorize and process payments, refunds, and fraud screening.
  • Design and production partners: to create artwork proofs and manufacture personalized items.
  • Shipping and fulfillment providers: to pack, ship, track, and deliver orders.
  • Technology, analytics, customer-support, and advertising providers: to operate and improve the store, provide support, understand performance, and market our products where permitted.
  • Professional advisers and authorities: where reasonably necessary for accounting, legal claims, audits, compliance, fraud prevention, or lawful requests.
  • Business transaction parties: in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate safeguards.

7. Cookies, Analytics, and Advertising

We and our service providers use cookies and similar technologies for essential store functions, checkout, remembering preferences, analytics, security, and advertising. Where required, non-essential cookies are used only after consent.

You can manage choices through the cookie banner or privacy-choices link displayed on the store, and through your browser settings. Disabling certain cookies may affect store functionality.

Depending on applicable law and our configured advertising tools, some disclosures may be considered a "sale," "sharing," or use for targeted advertising. Where required, you may opt out using the privacy-choices link available on the store.

8. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, we may still send non-promotional communications about orders, approvals, security, or customer service.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by information type and applicable law.

10. International Transfers

Our store, Shopify, and other service providers may process personal information in countries other than your own. Where required, we use legally recognized transfer mechanisms and contractual safeguards. Laws in those countries may differ from those in your place of residence.

11. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing; withdraw consent; or opt out of certain targeted advertising or data sharing. You may also have the right to appeal a decision or complain to a data-protection authority.

To submit a request, email support@petmoki.com. We may need to verify your identity. Rights are subject to legal exceptions, including information we must retain for tax, fraud-prevention, contractual, or legal-claims purposes.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

13. Children

The store is not directed to children under 16, and we do not knowingly collect personal information from children without authorization required by law. If you believe a child has provided personal information improperly, contact us so we can review the request.

14. Third-Party Links

The store may link to third-party websites or services. Their privacy practices are governed by their own policies, and PETMOKI is not responsible for their content or privacy practices.

15. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new "Last updated" date.

16. Contact Us

Data controller: [LEGAL BUSINESS NAME], trading as PETMOKI
Email: support@petmoki.com
Postal address: [REGISTERED BUSINESS ADDRESS]
Privacy representative, if required: [EEA/UK REPRESENTATIVE DETAILS OR REMOVE THIS LINE]