Email support
Use this address for product, proof, order, delivery, and after-sales questions.
Contact Us
Contact PETMOKI
Send us your question and include the details below so we can help without unnecessary back-and-forth.
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Proof support
Include your order number and reply directly to the artwork-proof email whenever possible.
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Order issue
Send your order number, a description, and clear photos of the item and packaging.
What to include
- Your full name and the email used at checkout.
- Your PETMOKI order number, if you have one.
- The reason for contacting us.
- Clear photos for damage, quality, or personalization concerns.
- The date you need the item, if you are ordering for an occasion.
Shopify contact form
In Shopify, assign this page the theme template named contact. The secure contact form from your theme will appear with this page.
Please do not send payment-card details. For proof revisions, replying to the original proof email keeps your instructions attached to the correct order.